Front Office Specialist/General Office/HR Assistant

Job Summary

Are you interested in a job where no two days are the same? Is a fast-paced environment somewhere that you can thrive? If so, PCI Auctions is the home for you! We are looking for a detail oriented and organized individual to join our growing team.

The General Office/HR Assistant is responsible for fielding the phone calls from our customers and clients, completing general office tasks as well as assisting our Human Resources with project-based tasks. 

The ideal candidate thrives in a fast paced, office environment and has a passion for problem solving and completing tasks efficiently.

Front Office Duties

• Answer all RingCentral Lines – answers FAQs and transfers other calls
• Charging pick up day invoices
• Following up on NPNS on pick up day
• Assist with clipboards as needed
• Cover for Office Manager as needed
• Office filing

• Handle customer previews
• Perform shipping audits on freight and box shipped paperwork
• Keep sales tax spreadsheet current

Finance Duties

• Enter invoices paid
• Prepare initial documentation for chargeback responses
• Prepare chargeback responses for submission
• Track chargeback success
• Handle the tracking of company assets
• Update daily deposit
• Send cases to collections
• Verify auction division payments
• Perform auction audits
• Perform FedEx audits
• Collect month end receipts and mail to accountant
• Verify & track freight broker invoices
• Close sales tax spreadsheets (backup)

Human Resource Duties

• Maintain and orders office supplies
• Maintain and orders warehouse supplies
• Maintain and order first aid supplies
• Monitor, refill and reorder inventory for candy machine
• Maintain DOT records
• Maintain surveillance system and reviewing video as needed
• Handle research and logistics in developing HR strategies
• Post open jobs on all platforms (back up)
• Complete initial phone interviews 
  • Set up working interviews
  • Schedule secondary interviews 
• Prepare HR paperwork for onboarding, training, etc.
• Create new hire folders
• Finalize all new hire files
• Process termination paperwork
• Handle logistics of scheduling & preparing quarterly conversations
• Calculate time cards
• Manage, track and reorder service awards and PCI gear
• Prepare paperwork for company meetings
• Schedule and handle logistics of companywide trainings
• Update monthly employee highlights in breakroom

General Office Duties:

• Assist with eBay listings
  • Take photos
  • Collect item information
  • Provide to Auction Ops for listing

Other Duties

• Handle special projects as needed

• Check in with manager before ending the day
• Ensure coverage for time sensitive tasks when out of the office
• Contributes to team effort by accomplishing related tasks and taking on additional tasks as needed

To succeed in this position, you must possess the following values: 

• Hardworking – we work hard but still have fun and you’re not afraid to roll up your sleeves to get the job done
• Adaptable – our work environment is never dull, you’re comfortable with each day bringing new tasks and challenges
• Understand the Why – you are curious and ask questions so you can learn more and always understand the “why” behind why we do things the way we do
• Thick-Skinned - you embrace challenges and attack them head on

Perks 

• $500 hiring bonus provided once 90 days of service have been achieved
• Paid time off
• Flexible work schedule
• 401(k) with very generous company match
• Weekly paychecks
• Workforce advocate with resource exploration & personal goal setting
• Incentive plans
• Holiday Pay
• Employee referral program
• Professional & personal development opportunities
• Employee appreciation events
• Advancement opportunities
• Employee recognition programs
• Casual environment

**we do not offer health benefits**

Responsibilities & Duties 

• Answering telephone calls from our customers and clients

• Handling HR related activities
• Moving various projects forward with research and innovative ideas
• Maintaining and ordering office supplies
• Maintaining filing and records
• Working with our Integrator to create and move forward employee wellness tasks

Qualifications & Skills 

• Previous work experience in customer service a plus
• Knowledge of Microsoft Office
• Quick and adaptable learner
• Excellent communicator
• Team player with a positive attitude; collaborative with colleagues
• Exceptional written and verbal communication skills a must

Work Schedule

Monday through Friday 8:00am – 5:00pm

Hourly Rate

$16 an hour